PDS-Online brought transparency and
a major change in the allotment of food grain quantities to FPS and their timely
and genuine distribution. Before PDS-Online, food grain allocation to FPS was
done by district food controllers manually often without considering the number
of ration cards allotted to a particular shop, and there was a possibility of
getting higher allotment to any particular shop which could be sold in the open
market by the FPS owner. PDS was also defamed for diversion of PDS commodities
during their transportation from distribution centres to FPSs. There was also
the problem of fake ration cards being used for sale of PDS commodities to
people who were not entitled for it. The PDS-Online system has eliminated all
these malpractices in the process by first and foremost creating a database of
37 lakh beneficiary details (ration card database) and using this to calculate
the allotment of PDS commodities to FPSs for all the 10427 FPS from the state
directorate. Public Distribution System (PDS) involves distribution of food and
other controlled commodities from district food controllers to Fair Price Shops
(FPS), and through these shops to poor people having Ration Cards at government
controlled prices. In Chhattisgarh 37 lakhs poor families (70% of the total
families of Chhattisgarh) are benefited through the PDS.
PDS-Online system has also empowered citizens by giving them opportunity to
participate in the monitoring of PDS by registering on the PDS web site. A call
center with a toll free number has also been started for handling citizens'
complaints. During 2008, 2502 complaints from citizens were handled out of which
719 complaints were found true and appropriate actions were taken.

NIOS Online (Ni-On) Project

National Institute of Open Schooling (NIOS), NOIDA, Ministry of Human Resources
Development, Government of India

NIOS provides continuing and developmental education upto the pre-degree level
through open distance system through its prioritized group as an alternative
arrangement to formal school system. NIOS has its mission to help achieve
Universalisation of Education by reaching the "unreached" comprising school drop
outs, rural youth, urban poor, Scheduled Castes and Scheduled Tribes and other
sections of the society who have been left out of the mainstream formal school
system. NIOS is also one of the three National Examination Boards, in addition
to CBSE and ICSE. It conducts its public examination twice a year for secondary
and senior secondary levels and for vocational courses developed by it. NIOS
operates through its network of Accredited Institutions (AIs)/Study Centres.
NIOS Online (Ni-On) project initiated online admissions to NIOS, which gave its
learners the freedom to access NIOS admission from anywhere in India, at any
time, without involving any outside agents/ AIs. Under Ni-On, new streams of
admission were opened in addition to the existing streams. Ni-On also brought
transparency to its admission process by controlling enrolment to AIs based on
their 'capacity' and giving learners the choice to choose their AIs. Ni-On also
enhanced efficiency of the Admission process because of simultaneous transfer of
admission data of learners. Overall, Ni-On has helped provide its learners
improved quality of support services, better support from their AIs, a
transparent system for its regulatory functions such as accreditation, admission
and examination.

Granting of
Patents and Trade Marks Process

Indian Patent and Trademark Registry Office, New Delhi, Department of Industrial
Policy & Promotion, Government of India and NIC

With India achieving resounding success in specific technology-intensive areas
such as telecommunications and software as well as emerging as creator of newer
technologies in fields such as bio-technology, pharmaceuticals, etc., the
Government of India continues its efforts to strengthen Intellectual Property
Rights protection to nurture talents and encourage creativity. The ultimate aim
is not to just file patents for the Intellectual Property being created now but
to also create a greater confidence among global entities in the Indian Patent
System. Consequently there has been continuous increase in the number of
applications for patents filed year to year. For instance, the number of
applications for patents filed in 2006-2007 was 28,940 compared to 24,505
applications in 2005-2006, an increase of about 19% in the filing. With this
increasing number of applications, the time required to grant a patent was about
one to two years with an increasing number of backlog applications. The
reengineering of patents and trademarks granting process involved simplifying
rules and procedures in the area of Intellectual Property, digitization of old
records, promoting on-line transactions and reaching our to IP stakeholders
through Internet; thus making IP services available 24 hours x 7 days anytime
anywhere through IPINDIA portal. With the launch of e-filing facilities, patent
and trademark applications can be filed electronically from anywhere in the
world at any time through the Internet. A digital database of over 1.35 lakh
patent records and 22,000 design records has been created and made available in
searchable mode on the IPINDIA portal. Consequently now a patent can be granted
in the earliest possible time of 9 months. This has resulted in the Indian
Patent Office granting a record number of 15,262 patents during 2007-08, which
is more than double the number of patents granted (7539) during the previous
year and almost eight times the number of patents granted just three years ago
in 2004-05 (1911). Due to this reengineered patent and trade-mark granting
process including digital database of patent records, the Indian Patent Office
has been recognized as an Internal Searching Authority and an International
Preliminary Examining Authority (ISA/IPEA) under the Patent Cooperation Treaty
(PCT) of World Intellectual Property Organisation (WIPO), which is an exclusive
group of 15 countries/ organizations.

e-Gazette

Controller of Printing & Stationery, Government of Himachal Pradesh, Shimla and
NIC

A number of notifications are issued by different departments (regulatory
commissions/autonomous bodies/ boards/ institutions) concerning different
subjects, which are relevant to Government, Industry, Citizens, ete. These
notifications are published in the Official Gazette, and then are referred to as
Gazetted Notification. However, searching an authentic copy of the notification
is a big job as it requires manually searching the departmental files and/or a
number of official gazette copies as there is no search mechanism without
actually going through every one of the Gazettes till the desired notification
is found. The reengineered publishing process creates a searchable electronic
gazette (e-Gazette) database through online submission of notifications by all
the stakeholders. Consequently the paper Gazette was discontinued from 1st
August 2007, and e-Gazette was distributed free to citizens and the libraries.
Because of the electronic publication of Gazette, there has been a large saving
in terms of printing and paper costs, human time and effort and has given a
longer life to the e-Gazette. The e-Gazette also has an Alert Me, which enables
a citizen to opt to receive notifications automatically bye-mail.

e-CITY

Ahmedabad Municipal Corporation, Ahmedabad

The e-CITY initiative of Ahmedabad Municipal Corporation (AMC) has established
six City Civic Centers located in five zones of the city and also created
forty-three ward civic offices, all interconnected via intranet/Internet
connectivity. These Centres have improved the performance of the delivery of
municipal services like birth and death registration, approval of building plan,
primary health and education, city cleanliness, water supply, sewage disposal,
road, street-lights, parks and garden, etc. AMC has endeavoured that a citizen
need not come to the Municipal Offices for paying any fee/taxes which he can pay
through net, a bank or a cyber cafe. AMC's web site www.egovamc.com provides all
the necessary information and 24 hour remote access to AMC transactions and
services. The web site can also be used for online filing and settlement of
complaints and grievances. Because of these service conveniences, revenue
generation has jumped from 38% collection to 80% in the last 5 years. Because of
the success of e-CITY project, it has already been replicated at 143
Municipalities in Gujarat, Vadodara Municipal Corporation, Pune Municipal
Corporation, and Mussoorie-Dehradun Development Authority.

e-Lekha - A
Stride towards a Core Accounting Solution

Controller General of Accounts and AID, CGA, New Delhi

e-Lekha, a prudent
financial management application, provides an electronic payment and accounting
information system for the Civil Accounts Organization of the Government of
India with the objective of improving efficiency and accuracy of the accounting
process. Built in and around the COMPACT Comprehensive Payment and Accounting
application running at Pay and Accounts Offices, it provides a system of core
accounting with integration of daily, monthly and annual accounting processes
for near real-time value added reporting and financial monitoring and control.
e-Lekha has been developed to update and monitor daily reporting of expenditure
in sync with the budget allotted to a ministry and its sub-units and schemes. At
the lowest level of this system, runs an application called COMPACT, which runs
in each Pay and Accounts Office and in the offices of all the ministries across
the country. e-Lekha also facilitates an electronic payment gateway and itemised
tracking for all Government Payments through its core accounting services. e-Lekha
is being used by all Civil Ministries of the Government of India covering 324
Pay and Accounts Offices and 47 Ministries/ Departments.

e-Procurement

Industry & Mines Department, Government of Gujarat, Gandhinagar

In general, procurement process is used to carry out the various transactions
like purchase of all types of goods, construction works, outsourcing work, etc.
Transparency and Efficiency are the necessity of any procurement process, which
the physical procurement process (in use before e-procurement) did not have.
Major drawbacks of this process were: (a) discrimination in issue of
tender schedules, (b) cartel formation, (c) inordinate delays in tender
finalisation. To overcome these problems, the Government of Gujarat aimed to
implement a single, unitary, end-to-end e-procurement solution in the state. The
e-Procurement project started with the participation of only few government
departments as people were not aware about it. However, gradually more and more
departments started using it throughout the state. Today 109 different
departments across the State of Gujarat are using it including 462 offices and
1265 users are connected with the CGA and successfully processing their tenders
online on its portal. Moreover, 6173 suppliers from all over India are
registered and are participating in online tenders with satisfaction.

Jaankari - RTI facilitation on phone Department of Personnel &
Administrative Reforms,

Government of Bihar, Patna

Under the RTI Act one has to write application and send/submit it along with the
fee in the office of the relevant Public Information Officer (PIO). Illiterate
people had to depend upon other persons who could be touts who misled them and
they had to pay excessive price for the same, in addition to facing other
difficulties in this process. Jaankari is a Call Centre service to which the RTI
applicant just has to make a phone call from anywhere in Bihar and everything
else is taken care of by the call centre. The RTI fee is deducted from the phone
call charges; the application is generated and sent to the relevant PIO and a
copy to the applicant. The entire process roughly takes five minutes. As an
impact of this service, public authorities are now much more sensitised and
responsive to RTI applicants.

e-Krishi Kiran

Anand Agricultural University, Anand, Government of Gujarat

Presently, transfer of technology and better agricultural methods only involves
training of the extension personnel and their direct contact with the farmers.
This mode of communication is tedious and time consuming, as the knowledge has
to move from state level to district level and then to taluka level and then to
villages. The e-Krishi Kiran programme provides an IT based system for promoting
scientific agricultural technologies by enabling the farmers to get required
information through the system which is specific to the needs of that farmer.
This has enabled the farmers of Gujarat to get access to scientific agricultural
information specific to their interest as compared to receiving information on
few topics in a generalised way by groups of farmers.

HIMPOL (Himachal
Pradesh Police Web Portal)

Police Headquarters, Government of Himachal Pradesh, Shimla

HIMPOL (http:/ /hppolice.nic.in) facilitates interaction between the police and
public, simplifies complaint/information registration procedure and computerizes
the traffic challan system. It has helped police department to win the
confidence and trust of the people thus enabling citizen-friendly policing,
bringing about transparency and efficiency in the working of the Department, and
ensuring availability of information on time. In the earlier system, the public
had to go to the nearest police station for complaints/information and all the
procedures were manually performed. Due to time consuming paper movement, postal
delays and subjective manual procedures, it was very difficult for the public to
know the current status of the complaints/ information. The public had to
repeatedly visit the police stations. For traffic challans the public had to go
to the concerned Court/District SP Office/ District Traffic Office to pay for
their traffic challans. This led to wastage of time and caused inconvenience to
the public. HIMPOL has eliminated these delays and inconveniences and has also
provided additional information relating to crime trends, tenders, etc.

Sujala Watershed Project Watershed
Development Department,

Government of Karnataka, Bangalore

Sujala Watershed Project
is a community driven participatory watershed development program with World
Bank Assistance. It covers 5 lakh hectares spread over 1270 villages covering 6
districts and 742 micro watersheds. Sujala Watershed Project is a case of
creative convergence of Technology and uses Remote Sensing (RS) and Geographic
Information System (GIS) for assessing technical feasibility of interventions
planned, selection and prioritization of watersheds across 6 districts in
Karnataka. Additionally, it uses MIS system for watershed development programs
which is developed through action plan at community level with NGO help. The
website www.watershed.kar.nic.in for the project is in English and Kannada with
integrated GIS based Map viewer and provides a comprehensive view of the
progress across different watersheds in the state. This facilitates near real
time data and concurrent monitoring of watersheds. It enables timely corrective
measures through cost effective means and reduced manpower. The impact
assessment is through Remote Sensing of the selected watershed sites-integrated
with non-spatial data like demography, rainfall, literacy etc. Simultaneously, a
Project Financial Management System (PFMS) is used to track the financial
progress of the project. The project uses Audio/ video conferencing through
SATCOM at village level for training and to monitor progress. The initiative has
brought significant improvement in the cropping intensity, cropping diversity,
crop yield and increase in the ground water level in the area. The concept is
being replicated in some other states also.

Fire Alert and
Messaging System Madhya Pradesh Forests Department,

Government of
Madhya Pradesh, Bhopal

Forest fires cause immense damage to forest and wildlife and threaten
biodiversity. The livelihoods of forest dependent communities are badly affected
due to loss of fuel, fodder and small timber. Thus, management of forest fires
is of vital importance to the department. Forest Fire Alert Messaging System
helps in exact detection and instant messaging of fires to
frontline field staffs and officers, identification and delineation of fire prone
forest areas. It helps to create spatial and temporal database of fire locations
and to monitor the extent of burnt forest area which can be used for planning.
The system combines the use of Geographic Information Systems (GIS) and Remote
Sensing (RS) technology to detect and locate forest fires. Fires are located by
satellite and front line field staff is intimated through SMS on mobile phones/
PDAs with exact geographic location using this application within fraction of
seconds of detection of fires. This also helps to create spatial and temporal
database of fire locations. The project is spread over complete geographical
area of Madhya Pradesh (3,08,252 sq. km). The new system of fire alerts has
enhanced the accountability at all levels and helps in informed decisions by
management. It helps in quick response to fire and reduced damage. The system
maintains database of fire locations which is used to identify fire sensitive
zones scientifically and management planning of fire control operations.
Infrastructure created in the project is being used for forest offence
management and survey of areas. The application is replicable in all forest
departments.

Management
Information System (MIS)

Jharkhand Renewable
Energy Development Agency (JREDA), Government of Jharkhand, Ranchi.

Rural electrification is a problem in Jharkhand with only 15% of the villages
are electrified by conventional methods, for the remaining 85%, innovative
solutions are needed. The objective of JREDA is implementation of Renewable
Energy Programmes and monitoring of solar energy systems. JREDA has implemented
37000 home light systems and 3000 street light systems under remote village
electrification programme. JREDA has electrified 447 remote villages of
Jharkhand by non-conventional methods. The program covers all 24 districts of
Jharkhand. The objective of the MIS project is to bring about complete
transparency in the implementation of various schemes of JREDA. The project also
provides for Ready retrieval of desired information through use of GPS, Digital
Photographs and GIS integration of all the activities on the internet. This
helps in project monitoring and evaluation of the impact of the program. The
project has improved transparency in scheme implementation and helps in better
project implementation through reduced duplication, better monitoring and
planning.

Automated Metering
Project in MP East DISCOM

Jabalpur Division,
Department of Energy, Government of Madhya Pradesh

East DISCOM in Madhya
Pradesh has taken an initiative towards a low-cost solution for Automated Meter
Reading (AMR) for end-to-end automation of metering and billing process in respect
of all 720 HT consumers and 1379 LT High value consumers. East DISCOM is engaged
in distribution and retail supply of electricity for 20 districts of MP. This
has been achieved by providing GSM based modems and using an in-house developed
software for transfer of meter data for complete automation of metering and
billing process of its HT as well as LT high value consumers. Synchronized meter
readings & reduction in time lag between meter reading and billing. It has
improved vigilance and ensured additional revenue recovery through monitoring of
AMR data against the historical billing data. The project has prevented theft
and helped through easier identification of errors/ exception cases. The AMR
project also helps in protecting company's revenue.

e-HUDA-
Plots and Property Management System

Haryana Urban Development Authority,
Government of Haryana

The Plots and Property Management application has been specifically designed to
improve transparency, build accountability and improve service delivery
mechanism of HUDA with its allottees across the state. The application provides
seamless interaction of allottees with the working of HUDA. The system maintains
complete inventory of plots, generates defaulters list and creates recovery
list. The application is being implemented in 17 Estate offices and 37 division
offices in Haryana. The allottee account information is available online and is
accessible from any HUDA office. The system has built in checks to ensure all
papers are submitted and all steps are followed by the allottees. The system
supports more than three lakh allottees at a time. The allottee is provided with
a user name and password and he can track the status of his application on net
at the site www.huda.nic.in. He can monitor all his paid, pending, delayed
instalments and also the interest due on his instalments without coming to HUDA
offices. This has improved transparency in the organization and enhanced
productivity of employees. It enables fast retrieval of information. The
accountability of HUDA has also increased. It has enabled recovery of lakhs of
rupees from allottees which was overdue.

Digital OFS
(Order for Supplies) and Excise Permit System

Karnataka State Beverages
Corporation Limited and NIC, Government of Karnataka, Bangalore

Karnataka State Beverages Corporation Limited (KSBCL) implemented the Order for
Supplies and Excise Permit System in March, 2007. The system enables
coordination between KSBCL and the State Excise Department. Through this system,
the suppliers collect digitally signed Order for Supplies (OFS) from KSBCL. The
transport permit is also given online to suppliers based on Excise details
supplied by suppliers. The Excise department generates transport permit online
after the payment of Excise duty. Through this system, the Excise revenue is
protected and the process time is shortened. The tracking of stocks helps to
arrest pilferage and prevents evasion of excise duty. It helps in accurate
tracking of inventory at depots which prevents under stocking I overstocking.
The system has enhanced Excise duty collection by several crores and reduced the
overall process time drastically.

Indian National Centre for Ocean Information Services (INCoIS), Hyderabad,

Ministry of Earth Sciences,
Government of India

The INCOIS website provides a wide tange of national users (fishing community,
navy, coast guard, ONGC, researchers etc) with ocean information and advisory
services on a daily basis. The services made available through the IN CO IS
website include information on potential fishing zones forecast, Ocean State
Forecast, temperature and salinity profile. It covers various oceanographic and
meteorological parameters such as salinity, wind, wave, swell ete. The INCOIS
website covers entire coastal area ofIndia, Indian Ocean and all coastal states.
It is available in 10 languages. It gives Potential Fishing Zones (PFZ) for
fisherman by giving the latitude and longitude. The fisherman can reach the
location through a Global Positioning System (GPS). It gives the Ocean State
Forecast (OSF) information for Navy which includes Sea Temperature and intensity
of waves and helps to decide on direction. It also provides analysis of data for
research organizations and scientists.

www.panchayat.gov.in, National Panchayat Portal (NPP)

Ministry of Panchayati Raj, New
Delhi, Government of India

National Panchayat Portal (NPP) is the official web site of the Ministry
of Panchayati Raj and also acts as a gateway to the Panchayati Raj Institutions (PRIs)
and State Panchayati Raj web sites. The portal provides comprehensive
information on different Panchayati Raj Institutions (PRIs) in India. The site
is aesthetically designed and the content layout has been so arranged to make it
user friendly and easy to navigate. The NPP aims to dynamically generate and
host web-sites for the Ministry of Panchayati Raj, State Panchayati Raj
Departments (35) and all the Panchayati Raj Institutions (PRIs) (approx. 2,
40,000) in the country. The portal also helps in the dissemination of
information from Ministry of Panchayati Raj to State Panchayats and PRIs. As
part of NPp, all the participating sites can easily upload, manage and exchange
content among each other in a collaborative manner. This helps in peer-to-peer
sharing of lessons and best practices. Alongside, the portal is being used to
monitor various schemes of the Ministry such as Backward Region Grants Fund (BRGF)
and brings in transparency in the implementation of the schemes. NPP provides a
powerful search engine to search content within the web site. NPP has a distinct
feature that facilitates creation of various language packages. Using this
feature, web site in Unicode enabled languages can easily be generated and users
can easily switch between languages. A strong technical back up is provided to
keep the site updated daily and functional.

www.cityhealthline.org

Nagpur Municipal Corporation, Maharashtra

This is a comprehensive and interactive health information and service delivery
website. The website provides effective dissemination of Medical and Health
related information to the citizens of Nag pur. The user interface has been kept
functional and uncomplicated, with text materials designed for easy reading. A
dedicated team is responsible for revising the contents on a regular basis and
upkeep of the web servers and databases. City Health Line, it provides for
online registration and counseling. It helps to improve disease surveillance and
control through active involvement of all pathology labs and hospitals. The
website covers blood donation, eye donation, clinic registration and hospital
registration and provides 30 services. It serves up to 5 million users in Nagpur
and 5 million users in adjacent districts. It is complemented by a call center
and an SMS based server. Additionally, it provides a Student Health Card System
for online monitoring, a blood donor debit card and a online Drug Management and
Information System.

Tele-ophthalmology Project
- Vision Centre,

Department of Health, Agartala,
Government of Tripura

The Tele-ophthalmology Project aims at providing quality eye care services to
rural patients in the State of Tripura in an integrated manner, whereby every
case is accounted for, classified and closed with a solution. The people with
poor eye sight in remote villages of Tripura had to travel to capital city of
Agartala due to inadequate medical facilities and limited eye care specialists
in rural and inaccessible areas. The project provides comprehensive eye care by
utilising the advances in medical sciences, bio-medical engineering and its
convergence with information and communication technology effectively through a
Vision Centre that facilitates providing of quality care at the doorstep of the
rural population. The Vision Centre is a comprehensive model for providing
primary and preventive eye care in a decentralised manner. All patients visiting
the Vision Centre for the first time are completely examined by the
Ophthalmologic Assistants (OAs) with doctor's consultation while the medical
data is recorded electronically using a data base management system VCMS. During
subsequent visits, the trained OAs provide the required eye-care services and
then the patient is put on the live consultation via the network with the base
hospital doctor who interacts with the patient over a video-conferencing system.
On an average 7 - 8 patients visit a Vision Centre in a day. The project serves
a rural population size of around 26,48,074 people in remote areas spread across
38 blocks of 4 districts in the State of Tripura.

Drug
Logistics Information and Management System (DLIMS)

Central Medical Stores Organisation,
Health & Family Welfare Department, Gandhinagar, Government of Gujarat

The Drug Logistics Information
and Management System (DLIMS) handles procurement, storage and distribution of
medicines, drugs, injectables, surgical goods and medical equipments and
distributes them to medical colleges, district and taluka hospitals, community
health centers and municipal corporation (435 Direct Demanding Offices). The
system receives indents online from the 430 direct demanding offices spread over
the State. All activities of indenting, procurement, receipt dispatch, billing
ete. are integrated in a single database, which helps maintain accuracy and
integrity of data throughout the process. Supplier data is also stored to
enhance transparency of the system. The system improves efficiency and
effectiveness of the drug logistics and warehousing process by automated online
indenting, monitoring of requirements versus availability of stock, generating
payment orders, automatic intimation of orders to suppliers, automatic updation
of stock on receipt of delivery, automatic generation of late supply notices,
etc.

Hospital Management
Information System (HMIS)

Health & Family Welfare Department,
Gandhinagar, Government of Gujarat

The Hospital Management Information System (HMIS) is an integrated information
system which facilitates efficiency of government managed hospitals and quality
health services by providing a holistic view of the functioning of all district
level hospitals at the state head quarter level. Earlier the hospital statistics
were sent by individual hospitals at the end of the month and consolidated
later, so the hospital performance figures during the month were not available.
Also the hospital administrators were not able to get information about each
department, resource scheduling, online patients clinical data and patient's
demographic details online. Now they get it through HMIS easily. The system has
dramatically improved efficiency in terms of time saving, prompt response,
updated patient records, workflow assisted efficiency in service delivery,
online disease surveillance and flexibility of operations to state
administrators and Medical Superintendents, Doctors and other healthcare staff,
and citizens.

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